Company Secretarial Manager/Company Secretary

Location

London

Salary

To £70,000

Employment Type

Permanent

Posted about 09 hours ago

Ref.23848

12 month fixed term contract-Company Secretarial Manager

You will be accountable for the full-service delivery within the Company Secretarial team. Ensuring that the organisation\'s Company Secretarial clients are provided with an efficient, professional and high-quality service is critical to the success of this role and of the department. Acting as a reviewer and point of escalation for all company secretarial clients. Applying comprehensive procedures and ensuring the team are fully compliant is essential in this role. Owns workforce planning for their team creating a positive working environment with high levels of motivation and engagement. Accountable for leading the team towards adherence to all Service Level Agreements (SLAs) and applicable Key Performance Indicators (KPIs), inclusive of all mandatory local legislation compliance requirements.

Responsibilities

Responsible for the overall management of the team with the primary focus to increase revenue, productivity, efficiency and quality of the team
Assist the Head of Service in pursuing revenue opportunities and with all possible cross sell and upsell opportunities
Acts as the focal point for the Company Secretarial team to internal and external stakeholders / clients on daily operational escalations and issues
Works closely with clients to set expectations and communicates expectations to the team
Follows ‘Our Service Promise’ delivery guidelines for relationship management
Has a comprehensive technical and functional understanding of all processes
Allocate and coordinate the workload of Company Secretarial Client Account Managers, assigning or re-assigning tasks to them and monitor progress of delivery using available means to ensure work is delivered on time
Provide guidance and support to team members (including on the job training) with complex company secretarial related queries and acting as a point of escalation. Oversee their communication with third parties, stepping in as required
Responsible for creating a high-performance team by focusing on team development, satisfying work experiences and accountability for team results and performance and ultimately retention
Maintain a focus on continuous improvement in the team, challenging the status quo. Lead and participate in Company Secretarial department projects
Ensures that all necessary manuals, company secretarial processes and controls are created and/or maintained as appropriate
Have oversight of new client on-boarding
Provide support to the Internal Accounting team for Debtors/WIP
Manages overall training, development, and workload of all Company Secretarial staff
Monitors and undertakes staff performance discussions and appraisals and provides necessary coaching & mentoring
Ensure Head of Department is informed of service delivery matters
To undertake any other duties as reasonably expected for the role

Job Requirements

Detailed knowledge of company secretarial transactions and annual compliance
Proven experience of direct people management or prior supervisory experience is preferred
Resourceful, independent and strong problem-solving abilities
Excellent written and communication skills, with strong ability to plan and organise themselves
Analytical structured mind set with ability to follow and build upon existing processes and ensure data is maintained with accuracy and consistency
Experience in an outsourcing firm with strong client servicing skills is preferred